Education • Training • Certification

Supervision/ Management Course

Are you ready to take your leadership skills to the next level? Enroll in our Supervision Management Workshop, where we equip you with the essential skills and knowledge to excel in the role of a supervisor or manager. This 2-day workshop covers a wide range of topics to ensure you are prepared to navigate the complexities of modern leadership. Whether you are already in a supervisory position or aspire to become one, this workshop will provide you with valuable insights to succeed.

Topics Discussed Include:
Legal Aspects –

Laws and regulations governing security operations (or your industry if not security).
Legal updates and compliance.
Changes in laws and regulations affecting security.
Compliance with industry standards.

Roles and Responsibilities of a Supervisor/Manager –

Defining the supervisor/manager’s role within the organization.
Balancing management and leadership responsibilities.
Leadership skills for security supervisors.
Ethical and fair decision-making.
Building trust and credibility as a leader.
Fostering diversity and inclusion in the workplace.
Addressing unconscious bias.

Leadership Fundamentals –

Understanding different leadership styles.
Recognizing different employee and customer types.

Supervision –

Inspections and quality assurance.
Protecting your brand.
Managing employee schedules.
Maintaining a safe working environment.

Communication Skills –

Mastering verbal and written communication.
Handling conflicts and difficult situations.
Avoiding common communication pitfalls.

Customer Service –

Interacting with the public and clients.
Handling customer complaints and inquiries.

Conflict Resolution –

Identifying and addressing workplace conflicts.
Conflict resolution strategies and techniques.
Handling ethical dilemmas.

Communication with Employees –

Dealing with difficult employees.
Choosing the right communication channels.
Handling aggressive behavior.
Addressing sabotage and passive quitting.

Management and HR –

Employment contracts and interviews.
Employee counseling and termination.
Dealing with regulatory bodies.

Payroll Services –

Choosing the right payroll frequency.
Understanding payroll deductions and taxes.
Handling unemployment claims.

Risk Assessment on Bids –

Identifying and assessing risks in bids.
Setting the right pricing.
Managing insurance coverage.

Crisis Management and Emergency Response –

Developing crisis management plans.
Coordinating with law enforcement and emergency services.
Conducting emergency response training.

Performance and Time Management –

Setting clear performance expectations.
Providing feedback and coaching.
Effective time management strategies.
Prioritizing tasks and delegating responsibilities.

Employee Development and Training –

Identifying training needs.
Creating a culture of learning and development.
Delegating tasks effectively.
Exploring career advancement opportunities.

Stress Management and Wellness –

Coping with stress.
Promoting work-life balance.

Technology and Digital Tools for Management –

Utilizing digital tools for better management and communication.
Harnessing data analytics and reporting tools.

Marketing and Advertising –

Outsourcing your marketing and advertising efforts

Key benefits of attending this workshop:

Open doors to career advancement opportunities by investing in your professional development.
Acquire a well-rounded skill set that will assist you in supervising and managing effectively.
Develop leadership skills that enable you to lead with confidence and integrity.
Improve communication skills for handling conflicts, difficult situations, and difficult clients.
Learn to make ethical and fair decisions that foster trust and credibility within your team.

Our Supervision Management Workshop is packed with information that will help you take your skills to the next level. Embark on a journey to become a skilled and confident leader in your field. Our expert trainers are here to support your growth and success.