TEXAS CERTIFIED TACTICAL ACADEMY (TCTA)

TERMS & CONDITIONS

These Terms & Conditions establish the general policies governing enrollment, payment, course access, attendance, training, certification, refunds, and other services provided by Texas Certified Tactical Academy (TCTA).

Use of the TCTA website, submission of an inquiry, or communication with TCTA does not by itself establish a student/customer relationship. Enrollment occurs when TCTA accepts a student for training, course fees have been paid in full and processed, and applicable administrative requirements have been satisfied.

The information provided on this website is for general informational purposes and is not legal advice. TCTA is not a law firm and does not represent the Texas Department of Public Safety or its Regulatory Services Division (DPS-RSD). Students should contact DPS-RSD or a qualified attorney when official regulatory or legal guidance is required.

Opinions or educational information provided by TCTA instructors or through this website do not necessarily represent the opinions or official positions of the State of Texas or DPS-RSD.

1. STUDENT ELIGIBILITY & GENERAL REQUIREMENTS:

Students must be at least 18 years of age to attend TCTA training. Certain licenses, endorsements, or programs may have additional age or eligibility requirements established by law or the applicable regulatory agency.

Each student must provide acceptable government-issued identification as required by TCTA.

Students are responsible for determining whether they are legally eligible for the license, registration, certification, firearm possession, or employment they intend to pursue.

TCTA will not knowingly provide training to anyone seeking to use the training, information, techniques, or skills for unlawful purposes.

Students attending firearm-related training must be legally permitted to possess and use firearms. A person prohibited by federal or state law from possessing a firearm may not participate in training requiring firearm possession or use.

State security, licensing, and other examinations are only available in English. Students must possess sufficient English reading, writing, speaking, and comprehension skills to understand the course material and independently complete applicable examinations.

2. ENROLLMENT & PAYMENT:

All TCTA classes and training programs must be prepaid in full before any instruction, course access, or training services are provided.

Payments are made through TCTA’s designated electronic payment portal using a credit or debit card. TCTA does not accept personal or company checks.

A payment authorization, pending charge, or deduction appearing on a student’s bank or card account does not necessarily mean that payment has been successfully processed and received by TCTA. When a transaction remains pending or is still being processed by the payment processor or financial institution, TCTA may delay course access, enrollment processing, or other services until the transaction is confirmed as successfully processed.

TCTA course packages are sold as complete training packages unless otherwise stated. Students are not entitled to a discount, partial refund, or credit because they do not need, use, or complete a particular portion of a package.

Prices, discounts, promotional offers, and programs are subject to change. Private instruction, special scheduling, travel programs, extended classroom or range time, retesting, special administrative services, and consulting may require additional fees.

3. CUSTOMER IDENTIFICATION REQUIREMENTS:

TCTA requires identification to verify the identity of the individual being trained, certified, or refunded.

When requested, each student must email TCTA a clear copy of the front of a current and valid state-issued driver’s license or state identification card.

The identification must contain the student’s photograph, must be current and valid, must not be temporary, must not have information covered, blacked out, altered, or obscured, and must be issued by a U.S. state.

Unless specifically approved by TCTA, military identification, Social Security cards, medical cards, passports, VA cards, employer identification, school identification, security licenses, concealed handgun licenses, or similar documents will not substitute for the required state driver’s license or state identification card.

Certificates will be issued using the student’s legal name as reflected on the identification provided.

Students who refuse or fail to provide required identification may be denied course access and administratively dropped without refund.

Identification may also be required to process a refund or investigate a payment matter when the original transaction was completed remotely.

4. COMMUNICATION POLICY:

TCTA communicates directly and exclusively with the adult student who will receive the training, regardless of who paid for the course.

TCTA will not conduct or discuss a student’s enrollment, training, course access, academic matters, scheduling, payment matters, administrative status, or other student-related matters with a parent, spouse, friend, coworker, family member, employer, caseworker, or other third party.

All communications concerning a student’s enrollment or training must be conducted directly between TCTA and the student. A student may not authorize another person to communicate with TCTA on the student’s behalf, impersonate the student, use the student’s email account or other contact information to communicate as the student, or otherwise act as an intermediary in place of the student.

If TCTA determines at any time that it has been communicating with a third party who represented themselves as the student, communicated through the student’s account or contact information, or otherwise attempted to conduct business on the student’s behalf, TCTA may immediately discontinue communication and administratively drop the student for security and administrative reasons.

Providing another person with access to the student’s email, account, login information, or permission to communicate on the student’s behalf does not create an exception to this policy.

A student administratively dropped for violation or circumvention of this communication policy is not entitled to a refund, transfer, credit, rescheduling, renewed course access, or other accommodation.

TCTA conducts enrollment, billing, course-access, and administrative communications electronically so that communications can be properly documented. TCTA does not accept or process enrollment, course payments, or other enrollment-related transactions by telephone.

Students are responsible for monitoring the email address they provide to TCTA, including applicable spam or junk folders.

5. RESPONSE TIMES:

TCTA’s normal goal is to respond to and process inquiries, payments, administrative requests, and other student communications within approximately 24–48 business hours.

Weekends and holidays are not included when calculating this approximate response period.

The 24–48 business-hour response period is an administrative service goal and estimated processing timeframe only. It is not a guaranteed response deadline, contractual performance requirement, or promise that TCTA will respond within a specific number of hours.

Responses may take longer than 48 business hours due to workload, staffing, holidays, administrative review, payment processing, technical issues, the nature or complexity of the request, or other circumstances. A response occurring outside the approximate 24–48 business-hour period does not, by itself, constitute a cancellation, failure to provide services, or breach of these Terms & Conditions.

The response period applies to each separate interaction or administrative step and does not mean that an entire enrollment, training, licensing, certification, refund, or other administrative process will be completed within 24–48 business hours.

TCTA does not provide or promise immediate, overnight, priority, same-day, or 24-hour processing unless specifically stated for a particular service.

A student is not automatically entitled to a refund, course extension, rescheduling, cancellation, or other accommodation merely because an immediate response was not received by TCTA.

6. FAILURE TO MAINTAIN CONTACT:

Students are responsible for maintaining reasonable and timely communication with TCTA throughout the enrollment and training process.

A student who fails to respond to school communications, requests for identification, enrollment documentation, administrative questions, or other required information, or who otherwise remains out of contact or inactive for more than seven (7) consecutive calendar days, may be classified as inactive and administratively dropped.

The seven-day period applies regardless of the reason for the student’s inactivity, including work schedules, travel, illness, relocation, personal matters, lack of internet access, failure to check email, or similar circumstances.

A student administratively dropped for inactivity is not automatically entitled to reinstatement, renewed course access, certificates, rescheduling, transfer, credit, or refund.

Students who reestablish contact weeks or months later may be required to re-enroll, pay applicable course or administrative fees, or satisfy current enrollment requirements before receiving additional services.

Reestablishing contact does not revive a course-access period, completion deadline, refund period, or other enrollment privilege that has already expired.

Any reinstatement or special accommodation remains at TCTA’s discretion.

7. ONLINE COURSE ACCESS & COMPLETION DEADLINES:

Payment for an online course provides limited access to the applicable course and digital training materials. It does not provide unlimited or indefinite access to TCTA’s website or course materials.

Unless otherwise stated for a particular course, TCTA online courses must be completed within three (3) consecutive calendar days after course access is emailed to the student. The three-day completion period includes Saturdays, Sundays, and holidays.

The exclusion of weekends and holidays from TCTA’s administrative response times does not apply to online course completion deadlines.

After the applicable completion period expires, TCTA may remove course access. A student whose access expires is not automatically entitled to free renewed access, a reset, an extension, or a second course-access period.

Students experiencing a login problem, missing password, website issue, or other technical access problem must notify TCTA within the first 24 hours after course access is issued.

If the student is unable to access the course with the original credentials, TCTA may issue replacement credentials, and the three-day completion period will restart from the time the replacement credentials are issued.

If the student reports a second access failure, TCTA may reset the credentials again and independently verify access using the student’s assigned credentials. If TCTA successfully accesses the course, TCTA may document the successful login, including by screenshot, and provide that verification to the student.

Once TCTA has verified that the student’s credentials successfully access the course, additional password resets, extensions, or refunds will not be provided based solely upon further claims that the student cannot log in. TCTA may instead require the student to complete the online course at the TCTA training facility, where access can be supervised and verified.

If TCTA determines that a technical problem originating with TCTA prevented access, TCTA will provide reasonable replacement access or restore the affected completion time.

A student who waits until after the course deadline to report that an email was not seen, went to spam, was overlooked, or that the student was traveling, working, unavailable, or otherwise unable to complete the course will not automatically receive additional access.

Online training provides scheduling flexibility, but students remain responsible for completing the course within the stated completion period.

Failure to complete an online course within the applicable deadline may result in an administrative drop without refund.

8. IN-PERSON ATTENDANCE REQUIREMENTS:

Students are responsible for appearing at the correct training location on the scheduled date and being prepared to participate in the entire required course.

The class location and applicable arrival information are provided in the student’s TCTA welcome email. Students are responsible for reviewing and retaining this information in advance of the scheduled class.

If a student believes the class location or other necessary attendance information was not received or is unclear, the student must contact TCTA sufficiently in advance of the class to allow the matter to be addressed within TCTA’s normal response timeframe. Students should not wait until the night before, early morning of, or immediately before a scheduled class to request information that was previously provided or could reasonably have been requested earlier.

A last-minute request for the class address, location confirmation, or other previously provided information does not extend the class start time, excuse attendance, or convert a failure to appear into a TCTA cancellation or scheduling error. TCTA is not required to provide an immediate or after-hours response to such requests or to send multiple or duplicate notifications. Students are responsible for reviewing their enrollment information in advance and ensuring they have the correct class date, start time, location, and other information necessary to arrive on time and prepared for training.

Students must complete all required components of a course to receive credit or a certificate of completion. For courses consisting of both online and in-person training, both portions are required components of a single training program. Completion of one portion does not substitute for or excuse completion of the other. A student who completes the online portion but fails to attend or complete the required in-person portion, or who attends the in-person portion without completing the required online portion, has not completed the course and will not receive a certificate until all required portions have been completed and satisfied in accordance with TCTA requirements or another completion arrangement specifically approved by TCTA in writing.

TCTA is not obligated to allow course components to be completed out of sequence, extend completion deadlines, provide make-up training, or rearrange established class schedules to accommodate an individual student. TCTA may approve an alternate completion arrangement when appropriate, but any such accommodation is discretionary and must be approved by TCTA in writing.

A student who fails to appear for required in-person training, leaves before completing the required instruction, refuses to participate in any block of instruction, or otherwise fails to complete the course may be administratively dropped without refund.

An absence from an in-person class exceeding 30 minutes may be treated as failure to complete the required training unless TCTA determines otherwise.

TCTA is not required to restructure its training schedule around a student’s employment, personal schedule, transportation problem, travel arrangements, or other individual conflict.

9. IN-PERSON CLASS DELAYS & STANDBY REQUIREMENTS:

Although uncommon, unforeseen circumstances may delay the start of an in-person class or training session.

A delayed start does not constitute a cancellation, postponement, or failure to provide products or services when the class remains scheduled to take place that day.

Students who arrive for a scheduled class and experience a delay must remain at the training location or designated standby area and await further instructions. Students should not leave or assume the class has been canceled merely because the scheduled start time has passed.

Delays may result from weather, traffic, facility or power issues, instructor or staff delays, student arrival issues, equipment or training-site issues, or other unforeseen circumstances.

A reasonable delay does not cancel the student’s enrollment or automatically create a right to a refund, rescheduling, or payment dispute.

Any required standby period will be considered part of the scheduled training day, and appropriate attendance credit will be provided for time students are required to remain on site and available for instruction.

TCTA will not require students to wait indefinitely. If an in-person class has not begun within three (3) hours after its scheduled start time, the student will be offered the option to continue with the class if it will still be conducted or receive a full refund for the affected class.

A student who voluntarily leaves before the three-hour period has elapsed, without being advised by TCTA that the class has been canceled, will be considered to have voluntarily left or failed to remain available for the scheduled training.

10. POSTPONED OR RESCHEDULED CLASSES:

In rare circumstances, conditions beyond TCTA’s reasonable control may prevent an in-person class from being conducted on its scheduled date. These circumstances may include severe weather, facility or range closures, instructor emergencies, power or utility failures, safety concerns, regulatory issues, or other unforeseen events.

If TCTA postpones or reschedules an in-person class to another date, affected students will be offered the choice of receiving a full refund of the affected course fee or transferring their enrollment to the next available scheduled class.

A student who elects to transfer to another class date will not be charged a rescheduling or transfer fee for a postponement initiated by TCTA.

A postponement initiated by TCTA is separate from a same-day delayed start addressed under Section 9. A same-day delay does not become a postponement merely because the class begins later than originally scheduled.

Students are responsible for their own travel arrangements and related expenses. TCTA is not responsible for airfare, hotels, rental vehicles, fuel, meals, lost wages, transportation costs, cancellation fees, non-refundable reservations, or other incidental or consequential expenses resulting from a class delay, postponement, rescheduling, or cancellation. In the event TCTA postpones or reschedules a class, TCTA’s refund obligation is limited to the affected course fee as provided above.

11. TESTING, QUALIFICATION & SUCCESSFUL COMPLETION:

Payment or attendance does not guarantee successful completion of a course.

Students must satisfy all applicable attendance, participation, examination, qualification, administrative, and other course requirements.

TCTA does not guarantee that a student will pass an examination, successfully qualify with a firearm, successfully perform required course tasks, or otherwise satisfy the requirements of a particular training program.

A student who fails a required examination, firearm qualification, or other required course component is not entitled to a refund or certificate of completion and is not automatically entitled to a retest, requalification, additional instruction, private instruction, make-up time, or another opportunity to complete the failed requirement.

Any opportunity to retest, requalify, receive additional instruction, or otherwise attempt a failed course requirement is at TCTA’s discretion and is not a student entitlement or requirement of TCTA.

If TCTA permits a retest, requalification, additional instruction, or other make-up opportunity, additional fees may apply. Approval of an additional attempt does not mean that the additional training, range time, ammunition, instruction, testing, or other services will be provided without charge.

12. DISMISSAL & ADMINISTRATIVE DROP:

TCTA reserves the right to refuse or discontinue service when reasonably necessary, including for the following reasons:

• Creating a safety or health risk;
• Disruptive, threatening, disrespectful, or materially argumentative conduct;
• Refusal to follow reasonable instructor or staff directions;
• Refusal to participate in required training;
• Failure to complete required course components;
• Failure of a required examination or qualification;
• Failure to attend required in-person training;
• Leaving required training without authorization;
• Excessive absence from an in-person class;
• Failure to complete an online course within the required timeframe;
• Failure or refusal to provide required identification or documentation;
• Appearing to be under the influence of drugs or alcohol during in-person training;
• Falling asleep or otherwise failing to participate during required instruction;
• Conduct creating a material distraction to the class;
• Material violation of TCTA policies; or
• A professional conflict of interest that makes continued training inappropriate.

Dismissal or administrative drop for student conduct, nonattendance, nonparticipation, failure to satisfy requirements, or violation of school policies does not automatically entitle the student to a refund, transfer, credit, or rescheduling.

13. CERTIFICATES & ADMINISTRATIVE REVIEW:

Certificates are not issued automatically upon completion of an online course. Completion of the online course begins TCTA’s certificate review and processing procedure; it does not result in immediate certificate issuance.

Students should normally allow up to 24–48 business hours for certificate processing. Weekends and holidays are excluded.

Completion of a course at night, during a weekend, or on a holiday does not create an expectation of immediate or after-hours certificate issuance.

Before issuing a certificate, TCTA may verify that all applicable course and administrative requirements have been satisfied. Verification may include enrollment, student identification, required forms or documentation, payment status, course completion, participation or activity records, examination results, and other applicable course requirements.

If a discrepancy, missing requirement, payment issue, identification concern, course-activity concern, or other matter requires additional administrative review or audit, certificate processing may be extended until the matter is resolved.

Where applicable, Texas DPS requires certain regulated training certificates to be issued within the timeframe established by DPS. TCTA’s normal administrative processing period is intended to remain within applicable regulatory requirements.

14. NON-REFUNDABLE & NON-TRANSFERABLE COURSE FEES:

Except for the 24-hour refund policy stated in Section 15, course fees are non-refundable and non-transferable.

A student is not entitled to a refund, credit, transfer, or rain check merely because the student fails an examination, fails a range qualification, cannot perform required course tasks, is dismissed or administratively dropped, does not attend the class, fails to complete the course, voluntarily leaves or quits, fails to complete an online course within the required period, fails to provide required identification or documentation, or otherwise fails to satisfy course or administrative requirements.

Students purchase a seat in an in-person course or limited access to an online course and its associated digital materials. Payment does not constitute a guarantee that a certificate, license, registration, or successful course outcome will be obtained.

15. REFUND POLICY:

TCTA provides a 24-hour “no-hassle” refund period following payment, provided that course access, instructional materials, digital content, passwords, downloads, or other course-related products or services have not already been issued or provided to the student.

A student requesting a voluntary refund must submit the request by email within 24 hours after payment. Once course access, instructional materials, digital content, passwords, downloads, or other course-related products or services have been provided, the course fee becomes non-refundable even if fewer than 24 hours have elapsed since payment.

A student’s failure or inability to attend, participate in, access, complete, or successfully pass the training does not restart or extend the refund period.

The 24-hour student refund policy is separate from a refund issued because TCTA cancels or postpones an in-person class or because of the specific class-delay provisions stated elsewhere in these Terms & Conditions.

A student is not entitled to a refund because the student failed the course, failed an examination or qualification, failed to complete the training, exceeded an online access deadline, failed to attend, was administratively dropped, failed to provide required identification, or otherwise failed to satisfy applicable course or administrative requirements.

Approved refunds will be returned to the original payment method.

TCTA may require identification before processing a remotely requested refund in order to verify the identity of the customer/cardholder and the transaction.

Where an administrative refund-processing fee applies, the applicable fee will be deducted from the approved refund:

• $5.00 for courses costing $30.00 or less;
• $25.00 for courses costing $31.00 through $198.00; and
• $50.00 for courses costing $199.00 or more.

Refund processing times after approval may also depend upon the payment processor and the customer’s financial institution.

16. SPECIAL-CIRCUMSTANCE RESCHEDULING:

Students are responsible for selecting a class date they are reasonably able to attend and for managing their personal, employment, school, travel, and other scheduling obligations accordingly. Work schedule changes, overtime, being called into work, school or college conflicts, vacations, transportation issues, personal appointments, double-booking, or other routine scheduling conflicts do not create an entitlement to rescheduling, transfer, credit, or refund.

TCTA may, at its discretion, permit a one-time change of an in-person class date when an extreme or documented circumstance occurs, such as hospitalization, a death in the immediate family, or another comparable emergency.

A request for special consideration is not automatically approved, and TCTA is not required to rearrange its established training schedule or make an exception to its enrollment policies because a student’s personal or employment circumstances have changed.

TCTA may require reasonable supporting documentation before approving a special-circumstance request.

When approved, the student may be permitted to transfer the affected enrollment to another available class date upon payment of a $50.00 rescheduling fee.

A student who fails to appear for a scheduled in-person class without prior notice should not expect to receive special-circumstance rescheduling. A complete no-notice/no-show may result in administrative drop and forfeiture of the original course fee.

17. RANGE FEES, AMMUNITION & ADDITIONAL COSTS:

Range fees and ammunition are not included in course tuition. Students participating in firearm-related training are responsible for all applicable range fees and required ammunition.

TCTA may provide certain firearms or other training equipment for student use when available. The availability or use of TCTA-provided equipment does not include ammunition or range fees, which remain the student’s responsibility.

Students attending firearm-related training must arrive prepared with the required ammunition and sufficient funds to pay all applicable range fees and any other required range-related expenses. A student’s inability to purchase the required ammunition or pay applicable range fees does not require TCTA to provide, loan, purchase, reimburse, finance, or otherwise pay those expenses on the student’s behalf.

Advance notice to TCTA that a student cannot afford or obtain the required ammunition or range fees does not excuse the requirement or create an entitlement to an exception, accommodation, rescheduling, credit, or refund.

A student who reports for required firearm training without the required ammunition or without the ability to pay applicable range fees may be administratively dropped without refund. TCTA will not reduce, waive, or modify firearm-training or qualification requirements because a student arrived unprepared. Training made available to the student is not considered canceled or a failure by TCTA to provide products or services because the student was unable to participate or complete the training due to missing ammunition, unpaid range fees, or other required student-provided items.

18. EMPLOYER OR AGENCY-PAID TRAINING:

When an employer or agency is paying for a student’s training, payment must still be completed in full in advance through TCTA’s designated electronic payment portal.

An employer’s or agency’s decision to send students to TCTA or otherwise conduct business with TCTA does not create an exception to TCTA’s prepaid enrollment and payment requirements. All students and sponsoring organizations must follow the same enrollment and payment process, regardless of the size of the employer or agency or the number of students being enrolled.

For purposes of purchasing training, TCTA is a prepaid service provider and does not operate as a traditional corporate vendor extending payment terms or credit. TCTA does not accept Net 30 or other delayed-payment terms, purchase orders in place of payment, checks, accounts-payable processing requirements, vendor-compliance approval processes, or other internal corporate payment procedures that create unnecessary delays or interfere with TCTA’s requirement that all training be paid in full and in advance.

19. OUTSIDE INSTRUCTORS & TRAINING ORGANIZATIONS:

TCTA courses, whether provided online, in person, or through a combination of both, are intended for students seeking training, certification, licensing, or professional development. Enrollment does not provide authorization to access TCTA courses for observation, research, instructor development, competitive analysis, reproduction of course content, or evaluation of TCTA’s instructional methods or business practices.

TCTA reserves the right to refuse or cancel enrollment, deny online course access, or refuse in-person attendance by owners, managers, instructors, assistant instructors, employees, contractors, or representatives of security training schools, firearms schools, defensive-training organizations, tactical-training organizations, or other substantially similar training businesses.

This policy applies regardless of where the other organization is located, whether it currently provides training in TCTA’s geographic area, whether it offers the same courses as TCTA, or whether the individual states that the training is being taken solely for personal licensing, certification, continuing education, or other purposes.

Individuals affiliated with another training organization must disclose that affiliation before enrollment and obtain TCTA approval before accessing online course materials or attending in-person training. TCTA may verify instructor, school, company, or other professional affiliations through publicly available licensing, regulatory, business, or other records.

Failure to disclose such an affiliation, providing inaccurate or misleading information regarding the affiliation, or enrolling or obtaining course access without required approval may result in denial of course access, refusal of admission, or administrative dismissal without refund.

20. NO GUARANTEE OF LICENSING OR EMPLOYMENT:

TCTA does not guarantee that a student will pass a course, examination, firearm qualification, or other required assessment merely because the student paid for or attended training.

TCTA also does not guarantee that the State of Texas, DPS-RSD, or any other governmental or regulatory authority will approve a student’s license, registration, commission, application, or other credential.

TCTA does not promise employment, job placement, interviews, referrals, or employment opportunities as a result of completing a course.

TCTA is a training provider and is not acting as an employment or placement agency through the sale of its courses.

21. PAYMENT DISPUTES & CHARGEBACKS:

Students and customers should contact TCTA promptly regarding legitimate billing questions or payment disputes so that the matter can be reviewed and documented.

A chargeback should not be used as a forced refund when the student or customer is not entitled to a refund under TCTA’s clearly stated policies. A student should not initiate a chargeback merely because they changed their mind, failed to attend, failed an examination or qualification, failed to complete a course, exceeded a course-access period, was administratively dropped, or otherwise became dissatisfied with an outcome subject to these Terms & Conditions.

Students and customers must not knowingly misrepresent an authorized purchase as unauthorized or claim no knowledge of a transaction they knowingly initiated or participated in. TCTA maintains records of transactions and subsequent activity, including invoices, enrollment information, identification submitted by the student, email correspondence, course-access records, attendance records, and other applicable documentation. When responding to a payment dispute or chargeback, TCTA will provide relevant records and documentation to the payment processor, financial institution, or other entity handling the dispute to establish the student’s knowledge of the transaction, authorization or participation in the purchase, and the products or services provided or made available by TCTA.

For online training, delivery of course access, passwords, links, instructional materials, or other digital access to the email address or contact information provided by the student constitutes delivery of the applicable products or services. A student’s decision not to open an email, use the credentials, log into the course, review the materials, or complete the training does not mean that access was not provided.

For scheduled in-person training, TCTA’s provision of the scheduled class, training location, date, time, and opportunity for the enrolled student to attend constitutes making the purchased training service available. A student’s failure to appear, late arrival, voluntary departure, refusal to participate, failure to complete the training, or failure of an examination or qualification does not convert the available training into a claim that products or services were not provided.

For courses containing both online and in-person components, delivery and performance may occur in stages. Providing online course access and making the required in-person training available are separate parts of providing the overall training program. A student’s failure to complete one or more required components does not erase products, access, instruction, or training opportunities already provided by TCTA.

Submitting a chargeback does not by itself determine whether an underlying debt or payment obligation is valid or extinguished.

TCTA reserves the right to contest improper chargebacks and to pursue lawful recovery of unpaid amounts, chargeback fees, court costs, legal fees, and other recoverable costs when permitted by applicable law.

If a banking institution awards a chargeback to a student or customer despite TCTA’s records demonstrating that the transaction was authorized and that the purchased products or services were provided or made available, the return of those funds does not constitute a refund authorized by TCTA and does not prevent TCTA from pursuing recovery of the disputed amount. TCTA may pursue a civil claim against the student or customer for funds TCTA maintains were improperly recovered through the chargeback process, together with any additional amounts recoverable under applicable law.

A favorable chargeback decision by a banking institution does not, by itself, constitute a determination that TCTA failed to provide the purchased products or services or that the student or customer was entitled to a refund under TCTA’s policies.

Nothing in these Terms & Conditions prevents a customer from exercising any legitimate dispute right provided by applicable law or the customer’s financial institution.

22. GENERAL COURSE & REGULATORY CONDITIONS:

TCTA training is provided subject to applicable laws, regulations, DPS requirements, facility rules, range rules, and safety requirements.

Students are responsible for satisfying any state forms, licensing applications, background requirements, fees, or other regulatory requirements that exist separately from the TCTA course unless specifically stated otherwise.

TCTA’s issuance of a training certificate confirms completion of the applicable training requirements represented by that certificate. It does not constitute issuance or approval of a state license or registration.

Students are responsible for reviewing the requirements applicable to the license, registration, commission, endorsement, or credential they intend to pursue.

23. CHANGES TO COURSES, PRICES & POLICIES:

Course schedules, availability, prices, promotions, discounts, locations, instructors, facilities, and logistical requirements may change when reasonably necessary.

TCTA may also update its administrative and training policies to address regulatory changes, safety requirements, operational needs, technology, payment-processing requirements, or other legitimate business considerations.

The Terms & Conditions applicable to a particular transaction or enrollment will be determined by the policies presented or incorporated into the enrollment process applicable to that transaction.

24. ASSUMPTION OF RISK, RELEASE & LIMITATION OF LIABILITY:

Certain TCTA training activities may involve physical activity, defensive tactics, firearms, training weapons, equipment, range activities, or other activities involving inherent risks. Students voluntarily participating in such training acknowledge and accept the ordinary and inherent risks associated with those activities, including the possibility of bodily injury, property damage, serious injury, or death.

To the fullest extent permitted by law, students agree to release and hold harmless Texas Certified Tactical Academy (TCTA), its owners, officers, managers, employees, instructors, contractors, and representatives from claims arising from the ordinary and inherent risks associated with participation in training, including claims involving bodily injury, property damage, serious injury, or death.

To the fullest extent permitted by law, this release and assumption of risk is intended to apply to and bind the student and the student’s estate, heirs, executors, administrators, personal representatives, successors, and assigns, including claims asserted through or on behalf of the student arising from injury or death associated with the ordinary and inherent risks of participation in training.

This protection also extends, where applicable, to third-party instructors, training organizations, firing ranges, martial arts or defensive-tactics facilities, property owners, training facilities, and other persons or organizations utilized by TCTA in providing or supporting the student’s training.

Students are responsible for following all safety instructions, instructor directions, facility rules, range rules, and applicable training requirements. Failure to follow such instructions or requirements may result in removal from training.

TCTA utilizes websites, email, electronic communications, payment-processing systems, online training platforms, and other technology in conducting its business. While TCTA takes reasonable measures to protect information within its control, no electronic system, internet transmission, payment platform, or third-party service can be guaranteed to be completely secure, error-free, uninterrupted, or immune from unauthorized access.

To the fullest extent permitted by law, TCTA is not responsible for losses arising solely from security incidents, unauthorized access, system failures, service interruptions, or data breaches involving independent third-party payment processors, financial institutions, website or hosting providers, email providers, internet service providers, or other technology systems outside TCTA’s reasonable control.

Nothing in this section is intended to waive or limit any responsibility or liability that cannot lawfully be waived or limited.

Texas law requires businesses to implement reasonable procedures to protect sensitive personal information and contains breach-notification requirements, which is why I have retained the narrower “outside TCTA’s reasonable control” language rather than using an absolute data-breach disclaimer. Texas law also expressly recognizes wrongful-death and survival causes of action, including claims involving surviving family members, heirs, legal representatives, and estates, so the effectiveness of the release language against particular claims should be reviewed by Texas counsel.

25. GOVERNING LAW & VENUE:

These Terms & Conditions and TCTA’s provision of training and related services are governed by the laws of the State of Texas.

To the extent permitted by law, any civil action arising from or relating to enrollment, payment, training, course access, attendance, certification, or other products or services provided by TCTA shall be brought in Travis County, Texas, in a court having proper jurisdiction over the matter.

For matters within the jurisdiction of a Travis County Justice Court, proceedings may be brought in the applicable Travis County Justice Court, including Justice of the Peace Precinct 2 when Precinct 2 is the proper court and venue.

Duplicate or replacement certificates:

A duplicate certificate is not owed automatically to any student- one was provided at the end of each class. If there was a typo on a certificate we provided, we will provide a corrected certificate to the student for FREE if noticed and requested within 24 hours of being given the prior certificate. TCTA will place the same date on the duplicate certificate that was on the original certificate, and will not update or provide a current date for a class that was taken in the past ( wargaming the DPS 90 day policy). Duplicate certificates will only be issued to students who have taken the prior class with TCTA less than three months to the date as we will not entertain duplicate requests going back years ago. Duplicate certificates and/or pocket cards will be issued at a cost of $25.00 each, and paid in advance for our administration time researching your file, verification, and reprocessing it.

Copyright notice:

All copyrightable text and graphics, the selection, arrangement, and presentation of all materials (including information in the public domain), and the overall design of this web page are property of Texas Certified Tactical Academy www.TexasOfficerTraining.com ©2009-2026, all rights reserved. Any copying, distribution, retransmission, or modification of information or materials on this site, whether in electronic or hard copy form, without the expressed prior written permission of TCTA, is strictly prohibited.

Privacy Policy:

This privacy policy applies to the use of Texas Certified Tactical Academy, the products and services of www.TexasOfficerTraining.com, and any other website, page, blog, services or capabilities that link to this Privacy Policy, Disclaimers, Purchase Policy or Terms of Use.

Texas Certified Tactical Academy has adopted this policy to protect the privacy of and respect of our customers, visitors, and users to which each user shall adhere in connection with accessing this site, as each term is hereinafter defined.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of www.TexasOfficerTraining.com. We strive to offer each visitor a personalized experience while utilizing our site. We may ask you to provide us with certain Personally Identifiable Information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: your name, email address, postal address and telephone number. We will never sell, barter or rent your personal information to any third party.

How Information Is Gathered From Users

Texas Certified Tactical Academy may include online forms, emails, newsletters, and online commenting areas that ask users to provide their information, such as their names, e-mail addresses, and additional contact information. Texas Certified Tactical Academy servers automatically recognize users’ domain names and IP addresses; we may log the name of users’ Internet Service Provider or use cookie technology to recognize you and hold information from your visit. No personal information about the user is revealed in this process. You can choose not to provide us with information by setting your browser to refuse to accept cookies, but if you do so, you may not be able to access certain portions of the site and we may be unable to customize the site’s features according to your preferences.

What We Do With Information Collected

We collect information to enhance and deliver a more personalized experience for our users. Your information received and collected from Texas Certified Tactical Academy will never be shared or sold to any third party without your consent, except as necessary to provide you with the services offered by us or to comply with the law.

Anonymous information is used to analyze traffic to www.TexasOfficerTraining.com. We may use anonymous IP addresses to help diagnose problems with our server, administer our site, or display the content according to your preferences.

By clicking the submit button on our contact form, that will indicate that you have read, understood, and agree to our disclaimers and conditions (regardless if you are taking a class or just submitting a general question). This will also mean you have already viewed the Course(s) page and Price page as well. Those wishing or intending to bypass our terms, conditions, and disclaimers, to include circumventing our payment process, etc., simply will not attend a class with TCTA, as this is a structured and controlled environment for the safety of the students, staff, to include the liability protection and ease of logistically running these programs. Students calling the office in order to bypass our written disclaimer on the site, will be referred back to the website to go through our process.  

 DPS-RSD statement: Please be advised under the Private Security Act (Occ. Code Chapter 1702) and Administrative Rule 35.4 (37 Tex. Admin. Code 1), a criminal conviction may disqualify you from a registration, commission or license under the Act. You may wish to review Rule 35.4’s list of disqualifying offenses and the related periods of ineligibility, available on the department’s website at http://www.dps.texas.gov/rsd/psb/index.htm (follow the link to Administrative Code).  You also have a right to request from the department a criminal history evaluation letter under Occupations Code Section 53.102