Interaction with Texas Certified Tactical Academy (TCTA) through our website or emails does not create a student or client relationship. A user or visitor is under no circumstances considered a “customer, client, or student” unless payment has been made in full, and a course has been attended.

The content available at this web site is for informational purposes only and not for the purpose of providing legal advice. Texas Certified Tactical Academy (TCTA) is not a law firm, nor do we represent the Texas Department of Public Safety –Regulating Services Division (DPS-RSD). You should contact your attorney or DPS-RSD to obtain any official advice and/or guidance with respect to any particular issue. The opinions expressed at or through this site are the opinions of the individual author(s) and may not reflect the opinions of the state of Texas, DPS-RSD, or any attorney.

Response Terms: TCTA has a 24–48-hour response window to all inquiries or payments not including weekends or holidays. We ask that our students remain flexible and understanding to our response window of 24 to 48 hours (for each interaction- not the entire process) and that it is a “guideline window” and not a set contract term or agreement but simply a “goal window” to get you taken care of quickly- as such, we aim to provide timely responses to our students, their needs, and questions but that TCTA has not promised a course, a certificate, or even access via any type of express/overnight/24 hour/priority/immediate service to any student. Not receiving an immediate or timely response from our school does not automatically default into a refund scenario.

Communication Policy: TCTA will only communicate with the actual student that we will be training regardless of who is paying for it. TCTA will not communicate with a student’s parent, spouse, friend, co-worker, family member, employer/agency or any other representative as all students must be at least 18 years of age (an adult), and able to communicate with us on their own. All communications as far as enrollment, billing/payment, questions and all online classes will be done 100% online and not over the phone,

Course Terms: The student’s course payment for access to our online courses does not entitle them to unlimited and continual ongoing access to our site (or courses)- there is a small window to complete the course. Please understand that these short online classes are not designed to be taken in bits and pieces throughout a week or longer (regardless of the student’s personal or work schedule). All classes are all created and expected to be done in three days (max), after the 3rd day TCTA can remove site access for security/server reasons, to include the course allowable timeline. If access is removed because the student has exceeded the timeline, they are not entitled to free access the second time around. If a student wishes to declare they were unable to login and that is the reason why they exceeded the three-day timeline, then we would require any problems with login or our website to be brought to our attention within the first 24 hours after being given the email access. stating “I just saw this email” several days afterwords is not acceptable and not the fault of TCTA. Online line courses can be a shortcut, but it still must be done within the timeline provided. 

Dismissal/Admin Drop: TCTA reserves the right to refuse service to anyone for any reason at any time, which also includes professional conflicts of interest. TCTA will dismiss any student who is considered a safety or health risk to staff or other students, or who is disruptive, disrespectful, argumentative, a distraction, fails to follow directions/instructions, fails to complete a class, fails a test or course qualification, refuses to participate in any classroom or course activity, does not show up to an in-person class (or is missing longer than 30 minutes from an in-person class), fails to complete an online class within the set guidelines, refuses to present proper identification when asked, noticeably is sick/ill (during an in-person class), appears to be under the influence of drugs or alcohol- (during and in-person class), falling asleep during an in person class. Under these circumstances the student will not be entitled to a refund. TCTA is not required to reschedule any student or work around a student’s personal/work conflict or schedule. Lastly, there will be no “pro-rated” part of a class with credit given (a student passes half the blocks of instruction and wants a certificate for half) no, the student must complete the entire course.

Outside Instructor Notice: While our classes are open to anyone (currently working security or just starting out), our classes are designed for “Operator/User” level only and not any type of Instructor-101 course. While all students are welcome to attend regardless what employer/agency you might work for- TCTA strongly prohibits: Any type of Instructor/Assistant Instructor, staff member, to include Management or Owner of any type of Security Training School/ Academy/Defense school, Firearms school, (regardless if you are affiliated with a school or not, any type of instructor in a similar course) from attending our classes for obvious “Conflict of Interest” reasons. We are not here to train our competition or to provide outside instructors with additional information to perfect their classes or business model elsewhere. You may ask for special permission prior to attending and prior to payment, but please do not assume it is okay or conceal it; it is not, and we wish to avoid a dismissal in the middle of class with no refund.

Texas Certified Tactical Academy (TCTA) does not promise or guarantee you will pass any class or that the State of Texas will approve every license application submitted just because you paid or attended a course.

TCTA does not promise, suggest, or advertise in any way that by taking any of our classes that you will be promised a job or referred to any employer. TCTA is not a security guard employer or a placement agency; we further will not and cannot endorse any security provider, as we have no knowledge of how they run their business or will treat you as their employee(s).

RANGE FEES AND AMMUNITION ARE NOT INCLUDED IN ANY COURSE

You must be at least 18 years of age to attend any class at TCTA; in addition, you must be at least 21 years of age to be licensed as a Level-4 Bodyguard or a LTC holder per the state. Each student must bring in some type of government issued photo ID, so that we know who we are training and certifying. You must also disclose your Social Security Number (SSN) on the state forms (required by the state) in order to get your certificate /license.

Due to Federal Law: Ex-felons cannot use or possess firearms at any time, which prevents their attendance to any class containing firearm training such as: LTC, Level 3 Commission, Level 4 PPO, Advanced Weapons, etc. TCTA will also not knowingly train anyone who is using this training, information, and techniques for unlawful purposes.

The state of Texas only provides an English version to all state security, LTC, and licensing exams; with that said, in order to comprehend and pass each course, all students must be able to read, write, and speak English. TCTA will not and cannot help you through the test, teach the test, or provide answers to students at any time, as you must fully understand the fundamentals of all courses on your own.

Non-refundable & Non-transferable fees:

All fees paid to TCTA are Non-refundable and Non-transferable. TCTA will not provide a refund, credit, or rain check if you fail a test, are unable to qualify at the range, unable to perform the course tasks, are dismissed from a class for any reason, failed to show up for any reason, unable to continue the course, left the class (quit), or disappeared and didn’t return.  We repeat this statement on each invoice prior to paying.

REFUND POLICY: We will provide an “accidental charge or change of mind” excuse clause whereas, we will refund your money if requested WITHIN 24 HOURS of your payment made to us. After the 24-hour window has passed there will be no refund. If a refund is requested during that 24-hour time, you understand your refund will be minus a small administration fee which will be: -$10.00 for any $30.00 class, -$25.00 for the Level -3 Commission class and/or requal, -$50.00 for the Lv4 Bodyguard class. You will be sent the remainder (to the card you used). Additionally, we will provide a full 100% refund if we do not give or cancel an “in person” course. To ensure that we do not have customers manipulate our refund policy, we will wait for the 24-hour “Opt-Out Refund Window” offered (after you pay), before providing you access to our course. Students or customers refusing to provide us with identification when requested will not be given access to the course and will be subject to an administrative drop from the class without a refund.  Students not completing an online course within three full days of being emailed access are subject to an administrative drop without a refund.

Special consideration class date change: Only given under extreme circumstances (such as hospital visit, death in the family or something to that effect) we would agree to provide the student a one-time special circumstance where after review and provided proof we would agree to roll the student’s fee over to a different class date if they are unable to attend an in-person class portion for extreme circumstances. When/if this is done, we will charge a -$50.00 fee for this convenience to reschedule the student which must be paid immediately. TCTA will determine if we wish to extend this special offer after reviewing the reason given- it is not automatically owed. Asking to reschedule the class after a student was a complete no notice/ no show to an in-person class would be unacceptable in most cases with the original fee being completely forfeited as an administrative drop for a complete no notice/no show.

Payment:

All payments must be received prior to receiving any instruction. No personal checks are accepted at any time; however, company checks are accepted with prior approval from TCTA  prior to any class. We accept all major credit cards and debit cards but highly discourage paying at the door, as we require “hard numbers” prior to any class – as such, each student must pre-pay prior to arrival. Once you enroll online you will receive an invoice (via email) along with further class information and directions. No payments or enrolments are done over the phone. 

Students that have their company paying for their training that do not provide a payment by the start of class, (and we have an agreement to bill your company), you/company will be mailed your training certificates once TCTA receives our payment due in full for the training we provided. This ensures we are paid promptly by your employer; we will no longer issue training certificates without prior payment. All students will be responsible for their class fee if their employer fails to pay in a timely manner. Companies that request to be billed, you must set this up prior to the day of class and notify us prior if we must go through any type of vendor approval process with your agency prior to being paid.

Employers or agencies that are paying for a student’s course fees will not be allowed to set terms and conditions after the student has attended any portion of the class in order for TCTA to be paid. TCTA does not agree at any time to go through some type of vendor approval process, accounting process, your agency’s HR or contract process in order to be paid. This should be considered a cash and carry business transaction with the student.

Our prices include our complete packages offered and are not meant to be sold or booked as bits and pieces of features you may or may not want/need. In other words, we don’t offer discounts or price reductions/credits because you don’t certain parts of our course or service- every thing is sold as a package. 

Some restrictions may apply with our offers or programs. Prices, offers, & discounts are subject to change to meet any outside or in-house logistical increases or changes we experience. Private lessons, special requests, travel programs, special scheduling needs, extended range or classroom time for any retesting, special administration tasks or consulting are all done at additional rates & charges. Although we do provide free weapon rentals, all ammunition and range fees for all firearms-related courses are not included with any price and must be provided or bought by the shooter/student.

If or when a class is postponed, it does not constitute a default refund to a student or breach of any type of contract or agreement in anyway shape or form; instead, we will provide another date that the class will be held. If a student does not show up for any class or even a rescheduled class, that is an automatic drop and no refund is applied. 

CHARGEBACK FRAUD NOTICE: False Chargebacks are the new thing done by unscrupulous people seeking free products or services and then ducking out of the payment (claiming that charge was unauthorized), which has happened to us. Making a false chargeback claim with your bank in most states is punishable with a fine or imprisonment. In general, the penalties for credit card fraud vary from one to three years in jail and a fine of $1,000 to $10,000, per offense. A chargeback from the customer/cardholder is a form of credit card fraud that when done with false statements and claims to a banking institution. The customer/cardholder is providing false statements to the bank to force a refund he/she is not entitled to and using the banking industry to force that money back to the cardholder and away from the business under fraudulent and deceptive means. We have Non-refundable and Non-transferable posted on this invoice and in several areas of our website as a clear warning to all customers. You are buying a seat in our classroom or online access to a course. If you do not show up to class, fail to log in (online class), are dismissed from class, did not pass the test, did not qualify, refuse to send ID in a timely manner, or were dropped from the class- you are not entitled to a refund. Claiming that you did not receive the products and services with your bank because you failed the class, exceeded the three-day time period, refused to provide ID, or didn’t show up or never logged in, is unacceptable. TCTA will pursue all legal actions for fraudulent chargeback activities; to include the fees we are charged from the bank, and all court costs/legal fees. All customers understand that even if the payment method has been rejected or reversed by the customer, you still owe the business that fee whereas civil action can/will be sought by the business (this is no difference then writing us a bounced check). We highly discourage this unscrupulous process with our business, and we ask that all customers fully understand what Non-refundable and Non-transferable means.

TCTA  V.I.P. Discount cards:

TCTA V.I.P. discount cards (which are handed out in class only), are to only be used or redeemed by the person (prior student), who we issued it to. These cards are for a one-time use only, and are not meant to be shared, given, or transferred to someone else. These cards are given to a student and are not meant to be handed over to a company or agency for a company discount, as the intention was to provide the guards a direct gift from TCTA, and not a business as a whole. TCTA V.I.P discount cards must be presented, and surrendered at point of purchase or when arriving for a class, and can only be used for one class or one purchase at a time. 

Duplicate or replacement certificates:

A duplicate certificate is not owed automatically to any student- one was provided at the end of each class. If there was a typo on a certificate we provided, we will provide a corrected certificate to the student for FREE if noticed and requested within 24 hours of being given the prior certificate. TCTA will place the same date on the duplicate certificate that was on the original certificate, and will not update or provide a current date for a class that was taken in the past ( wargaming the DPS 90 day policy). Duplicate certificates will only be issued to students who have taken the prior class with TCTA less than three months to the date as we will not entertain duplicate requests going back years ago. Duplicate certificates and/or pocket cards will be issued at a cost of $25.00 each, and paid in advance for our administration time researching your file, verification, and reprocessing it.

Copyright notice:

All copyrightable text and graphics, the selection, arrangement, and presentation of all materials (including information in the public domain), and the overall design of this web page are property of Texas Certified Tactical Academy www.TexasOfficerTraining.com ©2009-2025, all rights reserved. Any copying, distribution, retransmission, or modification of information or materials on this site, whether in electronic or hard copy form, without the expressed prior written permission of TCTA, is strictly prohibited.

Privacy Policy:

This privacy policy applies to the use of Texas Certified Tactical Academy, the products and services of www.TexasOfficerTraining.com, and any other website, page, blog, services or capabilities that link to this Privacy Policy, Disclaimers, Purchase Policy or Terms of Use.

Texas Certified Tactical Academy has adopted this policy to protect the privacy of and respect of our customers, visitors, and users to which each user shall adhere in connection with accessing this site, as each term is hereinafter defined.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of www.TexasOfficerTraining.com. We strive to offer each visitor a personalized experience while utilizing our site. We may ask you to provide us with certain Personally Identifiable Information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: your name, email address, postal address and telephone number. We will never sell, barter or rent your personal information to any third party.

How Information Is Gathered From Users

Texas Certified Tactical Academy may include online forms, emails, newsletters, and online commenting areas that ask users to provide their information, such as their names, e-mail addresses, and additional contact information. Texas Certified Tactical Academy servers automatically recognize users’ domain names and IP addresses; we may log the name of users’ Internet Service Provider or use cookie technology to recognize you and hold information from your visit. No personal information about the user is revealed in this process. You can choose not to provide us with information by setting your browser to refuse to accept cookies, but if you do so, you may not be able to access certain portions of the site and we may be unable to customize the site’s features according to your preferences.

What We Do With Information Collected

We collect information to enhance and deliver a more personalized experience for our users. Your information received and collected from Texas Certified Tactical Academy will never be shared or sold to any third party without your consent, except as necessary to provide you with the services offered by us or to comply with the law.

Anonymous information is used to analyze traffic to www.TexasOfficerTraining.com. We may use anonymous IP addresses to help diagnose problems with our server, administer our site, or display the content according to your preferences.

Children’s Privacy Protection

Texas Certified Tactical Academy does not direct any of our content specifically nor target anyone under the age of 18. Any personal data collected by our site pertaining to a minor will be eliminated promptly; we will not knowingly collect Personally Identifiable Information from a minor (children under the age of 18). ALL PERSONS UNDER THE AGE OF 18 ARE NOT PERMITTED TO ACCESS THIS SITE.

Changes To This Policy

We reserve the right to modify or change this policy at any time. Be sure to view this page periodically to ensure that you agree with and accept those amendments. Any information received prior to changes will be used according to the rules and laws applicable during the time the information was collected.

Governing Law

Texas Certified Tactical Academy’s home office is operated and administered from Round Rock, Texas. This policy and the use of this website shall be construed in accordance with and governed by Texas law. If a dispute/claim arises under this policy or with out school/staff/site, you hereby irrevocably consent to the exclusive jurisdiction (venue) of the State or Federal courts in Travis County, Texas, while all legal matters must be addressed.  This statement and the policies outlined within are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Limitation of Liability

Texas Certified Tactical Academy will not be held liable for any injuries or damages that may occur from the use of this site, including but not limited to: lost profits, incidental, special, or consequential damages or lost data arising from or within use of this site or any other materials or services rendered to you.

Damages or injuries (included but not limited to) the following: damages on our site; line failure; failure of our site; error on our site; computer virus; use of our site; inability of the use of our site; use of links on our site; stalled or delay in transmission of our site; stalled or delay in operation of our site; omission on our site; defect on our site.

Termination of This Agreement

Either party may terminate this agreement at any time. Texas Certified Tactical Academy is entitled to discontinue the use of all or any part of this site without notice to you. At any time, you have the right to terminate this agreement by eliminating any content or materials obtained from this site.

Indemnity

You agree to indemnify and hold harmless Texas Certified Tactical Academy and any of its affiliates and/or representatives from any claims, liability, damages, losses and/or fees that may arise from the use of this site by you or any user associated with you and your user account.

By clicking the submit button on our contact form, that will indicate that you have read, understood, and agree to our disclaimers and conditions (regardless if you are taking a class or just submitting a general question). This will also mean you have already viewed the Course(s) page and Price page as well. Those wishing or intending to bypass our terms, conditions, and disclaimers, to include circumventing our payment process, etc., simply will not attend a class with TCTA, as this is a structured and controlled environment for the safety of the students, staff, to include the liability protection and ease of logistically running these programs. Students calling the office in order to bypass our written disclaimer on the site, will be referred back to the website to go through our process.  

 DPS-RSD statement: Please be advised under the Private Security Act (Occ. Code Chapter 1702) and Administrative Rule 35.4 (37 Tex. Admin. Code 1), a criminal conviction may disqualify you from a registration, commission or license under the Act. You may wish to review Rule 35.4’s list of disqualifying offenses and the related periods of ineligibility, available on the department’s website at http://www.dps.texas.gov/rsd/psb/index.htm (follow the link to Administrative Code).  You also have a right to request from the department a criminal history evaluation letter under Occupations Code Section 53.102